Privacy Policy

Feet First Footcare

Feet First Footcare is committed to protecting your privacy and handling your personal data in a safe, lawful, and transparent manner.

This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Who We Are

Feet First Footcare provides mobile footcare services in clients’ homes and care settings.

For the purposes of data protection law, Feet First Footcare is the Data Controller of your personal information.

2. What Information We Collect

We may collect and store the following information:

• Name
• Address
• Telephone number
• Email address
• Appointment details
• Relevant medical or health information related to footcare (only where necessary to provide safe treatment)
• Communication records (phone, email, messages)
   

3. How We Use Your Information

Your information is used only to:

• Provide safe and appropriate footcare treatment
• Arrange and manage appointments
• Maintain accurate treatment records
• Communicate with you regarding your care
• Meet legal, insurance, and professional obligations

We do not sell or share your data for marketing purposes.

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Consent – where you have given clear permission
• Contract – to provide footcare services you have requested
• Legal obligation – to comply with regulatory or insurance requirements
• Vital interests – where necessary for your safety 

Special category health data is processed in line with UK GDPR requirements.

5. Data Retention

We retain personal and treatment records for a minimum of 7 years after your last appointment, in line with professional, insurance, and legal requirements.

After this period, records are securely destroyed or permanently deleted.

6. How We Store and Protect Your Data

Your information is stored securely in paper or digital form and protected against unauthorised access, loss, or misuse.

Access to personal data is restricted to those who need it to provide your care.

7. Sharing Your Information

We only share your information when:

• You have given explicit consent
• It is required by law
• It is necessary for insurance or professional purposes
• It is in your best interests for safeguarding or health reasons 

Where appropriate, we may advise referral to a podiatrist or GP, but your data will not be shared without consent unless legally required.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (where legally permissible)
• Restrict or object to processing
• Request data portability

To exercise your rights, please contact us using the details below.

9. Cookies and Website Use

Our website may use basic cookies to improve functionality. We do not use cookies for tracking or marketing without consent.

10. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect legal or operational changes. The latest version will always be available on our website.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Feet First Footcare
Phone: +447551175372

Email: carey@feetfirstfootcare.uk